Dog Training Service Agreement

Section 1: Evaluations, Dog Training, Behavior Modification, Puppy Day School, and Boarding Services

  1. Services:

  • Evaluation (In-Home):

During the evaluation, we will engage in a discussion regarding the interplay between your dog's genetic predisposition and their upbringing, and how these factors have contributed to the problematic behaviors that we aim to address.

  • Dog Training (In-Home):

The Trainer agrees to provide private lessons for the Client and the Dog(s) on a lesson-by-lesson basis. The goal is to teach the Client how to train and work with the Dog(s). These lessons will take place at the Client's home. The Trainer will make every reasonable effort to help the Client achieve training goals, but there is no guarantee of the Dog's performance or behavior as a result of the training. The Client understands and agrees to follow the Trainer's instructions without modification, work with the Dog(s) daily as recommended, and reinforce the training provided.

  • Behavior Modification (Board and Train):

The Trainer agrees to provide behavior modification services for the Dog(s) through a board and train program. The Dog(s) will stay at the Trainer's facility for a designated period. The Trainer will work on modifying the Dog's behavior and addressing specific issues as agreed upon with the Client. The Trainer will make every reasonable effort to help the Dog(s) improve their behavior, but there is no guarantee of the Dog's performance or behavior as a result of the training.

  • Puppy Day School:

The Trainer also offers Puppy Day School services for young dogs. This program is designed to provide essential training, socialization, and care for puppies during the day. Puppies will receive training exercises, supervised playtime, and environmental work, and building a strong foundation. The Puppy Day School is an excellent opportunity for early learning and development for young dogs.

  • Boarding:

The Trainer agrees to provide boarding services for the Dog(s) at the Trainer's facility for the agreed-upon period. The Trainer will provide appropriate care, including feeding, exercise, and accommodations, for the Dog(s) during their stay. Current and previous training clients whose dogs have achieved a certain level of training ONLY.

Section 2: Cancellation, Cell Phone, and Liability Policies

  • Cancellation Policy:

The Client must provide at least 48 hours' notice for any cancellations. Failure to do so will result in the respective service fee being non-refundable.

  • Cell Phone Policy:

During the training sessions, the Client is required to refrain from using cell phones, watching TV, listening to the radio, or engaging in any activity that may distract them from observing, listening, and handling their dog. Cell phones must be silenced or turned off completely before the start of any session.

  • Liability:

The Client agrees to be responsible for any property damage caused by the Dog(s) and any injuries resulting from bites or attacks on other animals or individuals. The Client will indemnify and defend the Trainer and Trainer's agents against any resulting claims, demands, lawsuits, losses, costs, or expenses, including attorney fees. The Client also acknowledges that the Trainer is not responsible for any injuries, losses, damages, costs, or expenses if the Dog(s) is/are injured during or after the term of the Agreement.

Section 3: Refund and Payment Policies

  • Refund Policy:

Please ensure that all fees for the respective services are fully paid before the service is delivered. Please note that training, behavior modification, and boarding fees are non-refundable, regardless of whether all sessions are completed or all features of the service are utilized. Evaluation cost will be refunded, less a 3% processing fee. 

Failure to comply with the trainer's requirements via verbal or written statements, use of non-approved equipment, or non-compliance with the terms and conditions of the agreement may result in termination without refund.

  • Payment:

  • For in-home training, fees must be paid when scheduled or at the start of the in-home session.

  • For behavior modification (board and train), Paid in full or 50% deposit of the total amount must be paid at least 1 month in advance to reserve the dates.

  •  The remaining balance must be paid before or on the day of dog's(s') drop-off at home.

  • For boarding, fees must be paid 2 weeks in advance of the start date.

Section 4: Owner Training

  • Owner Training:

  • At the conclusion of training or behavior modification, the trainer will instruct the owner in the basics of training. Instruction will consist of the following:

  • One drop-off session to show the owner the dog's(s') new skills and to instruct the owner on how to give proper commands and properly reward and correct the dog in various situations.

Additional follow-up visits are provided for you. It is strongly recommended that the owner takes advantage of these lessons. The lesson dates and times will be determined with input from the dog owner.

Section 5: Veterinary Care

  • Veterinary Care:

If the dog requires non-emergency veterinary care during the training or boarding period, the trainer will make a reasonable attempt to contact the owner so the owner can obtain veterinary care for the dog. If the owner cannot be reached or is unable to tend to the dog's need for veterinary care, or in the case of an emergency, the trainer will arrange on behalf of the owner for veterinary care to which the owner consents as set forth below. All veterinary fees are the responsibility of the owner. If convenient, the trainer will take the dog to the dog's regular veterinarian, but the trainer reserves the right to take the dog to a veterinarian selected by the trainer, using reasonable care in the selection of a veterinarian.

  • Nova Pack Dog Training LLC will take all reasonable and necessary precautions during the training and boarding processes to avoid injury. However, sometimes an illness or condition that was not diagnosed or discovered previously may present during the training or boarding period. When this happens, we need to be able to get the emergency care needed. Owner hereby consents to veterinary care for the dog and gives the trainer authority to consent to such treatment as the agent of the owner:

  • In the event that Nova Pack Dog Training LLC cannot reach the owners or the owners cannot get to their dog, Nova Pack Dog Training LLC will be allowed to make decisions regarding emergency care reasonably required to save the dog's life, to preserve the use of organs or limbs, or to alleviate severe pain.

  • In the event that Nova Pack Dog Training LLC cannot reach the owners, Nova Pack Dog Training LLC will be allowed to make decisions regarding emergency euthanasia, only if:

  • (a) recommended by the veterinarian,

  • (b) the owner cannot be reached after reasonable attempts,

  • (c) treatment is not likely to be successful, and

  • (d) the dog may be suffering or the expense of continued treatment may be unreasonable in light of the likely outcome.

  • If a non-serious but contagious (and hindering training) illness is detected, the dog may need to go back to the owner's home for recovery. After that, the dog can return with new dates to Nova Pack Dog Training LLC. Nova Pack Dog Training LLC may agree to have the dog recover here and will discuss it with the owner if that occurs.

The owner must arrange all other veterinary care when possible. The trainer's time and transportation expenses must also be reimbursed. If the medical condition or emergency is not due to negligence on Nova Pack Dog Training LLC's part, the owner will cover all veterinary expenses involved in treatment, medications, hospitalization, and so on.

Section 6: Non-Disclosure and Vaccinations

  • Non-Disclosure:

Non-disclosure of any known medical issues with the dog will result in contract termination, and Nova Pack Dog Training LLC will keep non-refundable fees or be owed additional fees if the respective service progressed beyond the first week.

  • Vaccinations and Medications:

The owner must provide the trainer with proof that the dog has been vaccinated for rabies, distemper, hepatitis, parvovirus, and parainfluenza, and a fecal test (within the last 6 months). The dog must be heartworm negative and on heartworm preventive, as well as on a flea/tick preventive. Any necessary medications or supplements must be provided by the owner, along with clear written instructions.

Section 7: Governing Law

  • Governing Law:

This Agreement shall be governed by and construed in accordance with the laws of Virginia. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Virginia.

Section 8: Entire Agreement

  • Entire Agreement:

This Agreement constitutes the entire understanding between the Client and the Trainer. Any modifications or amendments to this Agreement must be made in writing and signed by both parties.